Our Return & Refund Policy

We want you to love your tea. If you're not satisfied with your purchase, we'll make it right.

Unopened Products
Unopened, unused products may be returned within 7 days of delivery for a full refund. Please contact us at luxmiteakol@gmail.com to start a return — we'll provide instructions and a prepaid return label.

Opened Products
Because tea is a consumable product, we can't accept returns of opened packages for hygiene reasons. If you're not happy with the taste or quality of a blend you've tried, reach out to us within 7 days of delivery — we're happy to offer a replacement or refund at our discretion, no return shipment required.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue. We'll send a free replacement or issue a full refund — no need to return the item.

How Refunds Work
Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable except in cases of our error (damaged, defective, or incorrect items).

Order Cancellations
Orders can be cancelled free of charge within 24 hours of purchase, as long as they haven't already shipped. Contact us as soon as possible if you need to cancel.

Questions?
Reach us at luxmiteakol@gmail.com or through our contact page — we're happy to help.